Welcome to the website of Chilco Street Communications (“Chilco Street”).
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
“Cookies” means small files sent to your browser from a web server and stored in your computer.
“Non-Personal Information” means any non-confidential, non-proprietary information derived from your connection to this website, such as your Internet browser, domain name and referrer link.
“Personal Information” means personally identifiable information including, without limitation, your name, street address, telephone number, personal e-mail address, credit card information and food preferences.
As a general policy, with the exception of IP addresses, no Personal Information is automatically collected from visitors to Chilco Street website. Chilco Street may gather and analyse IP addresses and certain Information of a Non-Personal Nature regarding website usage by visitors to Chilco Street website. Such data is used in an aggregate form to assist Chilco Street in determining general usage patterns and to administer, diagnose problems with, and fine tune the layout of Chilco Street website. We may share non-personal, summary, or aggregate customer data with partners and other third parties at our discretion.
HOW WE USE YOUR PERSONAL INFORMATION
Certain Personal Information may be voluntarily and knowingly provided to us by visitors to Chilco Street. When filling out a contact form, for example, we will ask you for your name, e-mail address, mailing address, telephone number, as well as certain other information.
We will not give, sell, rent, or loan any of your Personal Information to any third party (with the exception of third parties performing functions on our behalf who have an obligation to keep your information completely confidential) unless you have authorized us to do so.
Chilco Street reserves the right to access and/or disclose Personal Information where required to comply with applicable laws or lawful government requests or, in Chilco Street’s reasonable opinion, to operate Chilco Street website properly and securely, or to protect Chilco Street or visitors to this website. Chilco Street, acting reasonably, shall attempt to obtain the prior consent of the individual to whom such Personal Information relates prior to disclosure to third parties. Your Personal Information will be stored on servers hosted in Canada only.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
YOUR CANADIAN PRIVACY RIGHTS
As a Canadian resident, the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”) and similar provincial laws from British Columbia, Alberta and Quebec, as the case may be, apply to you. These laws set out ground rules for how we collect, use and disclose personal information about you. You may withdraw your consent from having your personal information collected, used or communicated for secondary marketing purposes at any time, by sending an e-mail to email@example.com, or by using the opt-out functionality that may be provided within the website. The Canadian Anti-Spam Law (“CASL”) also regulates how we electronically communicate with you for commercial purposes. To opt-out of commercial emails, simply click the link labeled “unsubscribe” at the bottom of any email we send you. Please note that even if you opt-out of promotional emails, we may still need to contact you with important information about your account, in accordance with CASL. If you have any questions about your choices, if you wish to access information we hold about you, correct any errors in your information, or if you need any assistance with opting-out, please contact us via email to firstname.lastname@example.org.
WHO TO CONTACT
- see personal information that you have already sent us so that you can correct, update or delete it from our files
- ask that we not send you mailings or otherwise contact you
Chilco Street Communications is committed to excellence in serving all clients, including individuals with disabilities, in accordance with the requirements of the Customer Service Standard Regulation 429/07 of the Accessibility for Ontarians with Disabilities Act, 2005.
We are committed to provide accessible and equitable service to all of our clients. We want to ensure a consistent approach to service and includes the core principles of independence, dignity and integration of individuals with disabilities.
Our interactions and communications with our customers will take into account their disabilities. Our consultants are trained to communicate with persons with various disabilities. Requests for alternative methods of communication will be fulfilled in a timely manner to the best of our ability. If an accommodation is not readily available, clients will be advised of the reasons.
Our clients are welcome to use their own personal assistive devices to access our services. We will make every effort to ensure that our consultants are trained on how to interact with individuals using various assistive devices.
We welcome people with disabilities and their service animals when meeting in a location that is to the public. All consultants will be trained on how to interact with clients who require service animals.
A person with a disability who requires a support person will be welcome to have that person accompany them to any location where an in-person meeting is arranged. All consultants will be trained on how to interact with clients who require a support person. Clients’ consent will be obtained prior to obtaining or discussing any of their confidential personal information in the presence of a support person.
HOW ARE WE DOING?
We welcome your feedback. If you have questions, comments or concerns about our Accessibility Policy, please contact:
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